The 5 most common mistakes when preparing quotations - and how to avoid them
An incorrect quotation can quickly become expensive - either because you underestimate your costs or because the customer cancels.
You should definitely avoid these five typical mistakes.
Date: 29.09.2025
From: FastMove editorial team
Preparing a quotation is one of the most sensitive processes in the removal company. A quotation is not just a number on paper - it is your company's business card. This is where it is decided whether a prospective customer gains confidence and becomes a customer or whether they decide in favour of a competitor.
But in the hustle and bustle of everyday life, mistakes happen time and again: a piece of furniture is overlooked, additional costs are not clearly listed or the calculation simply takes too long. The result? Misunderstandings, renegotiations or even the loss of the order.
The good news is that many of these problems can be avoided with clear structures and the right tools. In this article, we show you the five most common mistakes made when preparing quotations - and, above all, how to avoid them step by step. So that your quotations are not only correct and transparent, but also convincing and successful.
1. incomplete removal goods list
If important pieces of furniture are missing, you have to adjust them afterwards - this looks unprofessional.
Solution: Complete the list with a structured checklist.
2. incorrect estimation of the effort involved
Too few staff or vehicles planned = time delay and stress.
Solution: Use empirical values + digital calculation tools.
3. hidden costs
Small-print additional costs (e.g. for floors or boxes) annoy customers.
Solution: List all costs transparently.
4. no clear offer structure
If customers do not immediately understand what is included, the completion rate drops.
Solution: Make quotations clear, preferably with clear items.
5. slow quotation submission
If you take too long, you lose customers to competitors.
Solution: Calculate digitally immediately after the viewing and send by e-mail.